Testimonials

Click to read testimonials from our customers:

TOG

“SurgiMate gives us the ability to better understand the most important part of our business…our surgeries.”

Alan Okun,
CEO

OACM

Q&A with Stephen Maddock, Practice Manager

How has SurgiMate improved operational efficiency?

SurgiMate has enabled us to streamline all of our processes around surgical scheduling. We’re very happy that we can track all of our surgeries and ensure that our patients are cleared for surgery on time. Thanks to SurgiMate, we have more time for patient care because we are no longer dealing with all the paperwork we had!

What are some of the other added benefits?

SurgiMate integrates so easily with our EMR system, SRSsoft. This not only removes an extra step of work, but also minimizes errors. The two systems have proven to work flawlessly together and this is essential for our day-to-day operations as it facilitates a smooth workflow.

How has SurgiMate allowed your practice to grow?

Since we implemented SurgiMate three years ago, we have added two new surgeons without adding any support surgical scheduling staff.

How has SurgiMate improved your business?

Using SurgiMate, I can sit at my desk and run a report that tells me about our upcoming surgical volume. We can easily identify how many patients require follow up in order to get them on the schedule. My staff now take action that has a direct effect on increasing our bottom line.

Any final comments?

We have been very pleased with the product and can recommend it highly. You are welcome to come and visit us in Baltimore and see how we use SurgiMate!

Q & A with John Nosek, MPA, CMPE

John Nosek is the Executive Director of Greensboro Orthopaedics.

Why did Greensboro Orthopaedics choose SurgiMate ESRM (Electronic Surgical Record Manager™)?

We needed an automated system to streamline our workflow, but I didn’t want a “one-size-fits-all” product. SurgiMate customized their system (ESRM) to meet our needs. The fact that our hospital’s specific requirements could be met made it a very attractive product.

What was your experience with SurgiMate’s Consulting Services?

SurgiMate’s team of consultants carried out a thorough analysis of our surgical scheduling workflow. They highlighted the key issues and identified problems we were not even aware. Taking the time to really understand the problems in our surgical scheduling workflow was crucial; it made the install that much more successful. I highly recommend SurgiMate’s Consulting Services.

What is the most beneficial feature of SurgiMate ESRM for Greensboro Orthopaedics?

That, at any one point in time, everyone knows what’s going on in the surgical scheduling process. Whether it’s the physicians, schedulers, nurses, or insurance authorization staff, there is information being shared across the whole playing field. This is something we have never had before.

Has SurgiMate ESRM already made a difference?

Yes, most definitely! For the last 35 years, paperwork moved through the office on a long paper trail. Now everything has been automated. SurgiMate enabled us to jump over this hurdle. It’s a monumental achievement!

Any further comments?

I’m delighted with the product and I can’t be happier with the way the install went. SurgiMate ESRM will allow us to operate efficiently without adding any additional surgical support staff.

"At NY Orthopedics, over 300 cases are scheduled per month at six facilities for eight surgeons. Like many fast growing groups, NY Orthopedic's surgical support-staff were spending hundreds of wasted hours each month refilling or filing office and hospital forms. Information was not being efficiently disseminated within the surgical practice or externally to patients and hospitals. Multiple systems needed to be managed and synchronized when tracking appointments, procedures, or patient information. With even a small modification, their coordinators needed to manually reproduce every form, update schedules in multiple systems and spend immeasurable time communicating changes to surgeons, billing and pre-certification personnel.

With SurgiMate, all of NY Orthopaedic's surgical information is now centralized and can be accessed, managed and reported at the click of a button. Forms are automatically generated, schedules seamlessly synchronized, treatments easily tracked and modifications consistently managed for all surgeries past, present, pending or future.

SurgiMate is the ideal solution that has been specifically built and designed to manage our surgical clinic and streamline our surgical practice. It has significantly reduced our costs and ensures that our patients receive timely information, premium service and the very best care."

Lorraine Woods,
Practice Manager

"As a large practice with our own ASC, surgical management and compliance takes on significant priority. SurgiMate has improved our workflow and enabled us to operate more effectively."

Howard Kahn,
Chief Technology Officer

Ian Maltzman,
Practice Administrator

If you cannot view this video, click here to watch it on our YouTube Channel

What are some of the biggest benefits SurgiMate has provided your practice?

With SurgiMate, there is no chance for error. All the steps of booking surgery are automated, including our forms and various surgery reports. The staff at the surgical facilities like SurgiMate because everything is clear for them. Now our

doctors can see what procedures they are doing and analyze overall performance.

How do you use the reporting features in ESRM ?

We allocate each surgical booking a status and then follow up with appropriate tasks for each status group. For example, if a patient cancels a surgery, we put them on a “Recall Report”. We can choose to be reminded in three, six or even nine months down the road to contact the patient and get them back on the surgery schedule. We can also run a report on all surgical bookings with a “Cancellation” status including the reason they canceled. This way, no potential surgeries get lost in the paper shuffle!

How will SurgiMate allow you to grow/expand in the future?

Since starting with SurgiMate we have brought on two new doctors, including a cornea surgeon, and our support staff has remained the same. SurgiMate has made things a lot easier. We did look at other options and felt that SurgiMate was the best solution for us. I would definitely recommend SurgiMate to any practice that is looking to grow and expand!

Betty Lander,
Practice Administrator

If you cannot view this video, click here to watch it on our YouTube Channel

“Now we post our surgeries quickly! SurgiMate has improved communication between us and our coordinator, while minimizing the tremendous paper trail that we had before.”

Dr. Ralph Salvagno & Dr. Roberta Rothen
Center for Joint Surgery & Sports Medicine

If you cannot view this video, click here to watch it on our YouTube Channel

"We have an ample amount of forms, and before SurgiMate, we were always losing paperwork and we couldn’t find certain forms when we needed them. It was very difficult to keep track of things.

Now, with SurgiMate, all of our forms are in one central location that is accessible to anyone in our practice. It’s all right there! SurgiMate is so easy to use and it has made our practice a lot more efficient. If a patient calls, or someone from one of the surgery centers calls to ask for a piece of information, all I have to do is click a button and I can pull up the file in seconds! Everything is instantaneous and so easily obtainable."

Paulette Laing,
Practice Manager

“Our doctors have always focused on patientcare. With SurgiMate, the time it takes to book a surgery has almost halved. We now spend that time increasing our patient care and generating more business.”

Vicki Forbes

Head Surgical Scheduler

“SurgiMate has streamlined the surgical posting procedures in our office. The elimination of handwriting the same data on multiple papers has helped us with efficiency, reduction in errors and increased patient satisfaction.”

Darcy Parizek,

Practice Administrator

"SurgiMate's efficent workflow processes and business analytics reports will help us work smarter, not harder."

Mike Moran, MBA, MS
Practice Administrator

“Using SurgiMate, we generate all of our forms, labels and reports in 2 minutes rather than 20! SurgiMate has increased our team’s efficiency by 50%"

Christine Brucale,
Biopsy Manager

If you cannot view this video, click here to watch it on our YouTube Channel

"We recently upgraded to SurgiMate ESRM after 7 years on SurgiMate Express. The transition to ESRM was smooth and successful. Most importantly, it was carried out without interfering with our work! The implementation team from SurgiMate was professional, obliging and highly efficient. They made sure all of our questions and concerns were attended to in a timely manner. We are very happy with the services and software from SurgiMate!"

Katie Murray & Paula Gleed,

Surgical Schedulers

The Guilford Orthpaedic and Sports Medicine Center case study is under construction and will be posted shortly.

The Orthopedic Associates of Meadville case study is under construction and will be posted shortly.

The Tri Rivers Surgical Associates case study is under construction and will be posted shortly.

The University Orthopaedic Associates case study is under construction and will be posted shortly.

"SurgiMate has been extremely beneficial to all of our surgery schedulers and office staff. It enables us to schedule 200-250 surgeries per week with efficiency so that the staff at the surgical center can view, edit and print surgery forms immediately without the endless faxing and phone calls that went on before SurgiMate.

SurgiMate has eliminated repetitious entering of patient's name, surgical eye, surgical date and pre-op orders on all our forms.

The support team is amazing to work with and has been so helpful and willing to accommodate any changes we have requested.

We are so happy with SurgiMate!"

Chris Lunn,
Practice Manager

“Thanks to SurgiMate, we spend more time on patient care instead of menial tasks!”

Rhodora Silang,
Surgical Manager

The Manchester Ophthalmology case study is under construction and will be posted shortly.

"Our very busy ophthalmology practice has been using SurgiMate since 2004. It is a very user-friendly system that has provided us with over 70 customized forms. We schedule nearly 1000 surgical and laser cases per year using SurgiMate. It ensures for organization, legibility, and reproducibility. It also doubles to triples the surgical coordinators productivity.

SurgiMate allows us to fax or email forms to the surgery center with the click of a button. SurgiMate customized our operative reports and referral letters, saving time and money on transcription. My staff and ASC love it! Now that we have it, we can’t imagine being without it! It is a very smart investment for your practice."

Alan E. Solinsky, MD
Surgeon

"I usually book over 100 cases a month. Before SurgiMate, I always made mistakes. Now, my work is error-free with the checklists and alarms helping me.

Also, MEETH never calls to find a missing piece of information or asking what something says when they can’t read my messy handwriting.

A big thanks to the designers at SurgiMate! It has eliminated so much stress from my job!"

Gilberta Muhaj,
Office Manager and Surgical Manager

"SurgiMate has radically altered my practice administration - for the better!

SurgiMate’s attention to detail and fast turn-around on modifications empowers my surgical scheduler with an instrument to streamline her work. Most importantly, all staff members know that there is ONE LOCATION where they can access the progress of any case.

In my opinion, SurgiMate is an excellent investment that paid for itself in no time."

Eric Lichtenstein, MD
Surgeon

"SurgiMate enables my surgical scheduler to zip through surgical booking!"

Lawrence Jacobson, MD
Ophthalmic Surgeon

"SurgiMate has increased our team’s efficiency by 50%. It has revolutionized the tedious task of preparing surgical packages and preparing surgical forms into an efficient one. SurgiMate has reduced the preparation of surgical packages to 1/3 of the original time. Making last minute changes is a breeze! SurgiMate is a surgical coordinator’s best friend."

Helene Goodgold,
EHR Coordinator

"With SurgiMate, I have all pertinent information at my fingertips! SurgiMate is the Albert Einstein of surgical coordination!"

Carmen Carmona,
Surgical Coordinator

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