Danbury Eye chooses to streamline surgical scheduling process & eliminate paperwork

Miriam Atlas | October 18, 2016

With 11 surgeons on staff at six different office locations, Danbury Eye’s back office staff struggles to manage and coordinate surgeries. “It is an extraordinarily difficult and complex task to actually schedule all of these doctors in five different facilities at different times during the week,” said Fiona Lange, Business Office Manager at Danbury Eye.


The surgeons perform surgery at six different facilities across Connecticut, and the requirements and paperwork for each facility vary. “We’re literally drowning in paper,” said Lange. “The surgical schedulers all have piles of papers on their desks right now.”


The schedulers also have a tough time managing surgeries due to the use of a paper calendar and paper folders being used for tracking.


Once it became impossible to maintain their current system, it was clear to Management at Danbury Eye that they needed a solution to streamline their surgical scheduling process and eliminate paperwork.


Surgimate will automate the surgical scheduling process at Danbury Eye, including generating all of their forms, digitizing their calendars, and empower staff to easily track the authorization process with an electronic checklist. Through SurgiApp, surgeons will have instant access to their surgery schedule at all times, have all necessary information in one place, and communicate information back to their schedulers – enabling the billing process to begin immediately.


“Our goal is to make our surgical schedulers much more efficient. To make them feel that they are in control of their scheduling and that the paperwork is not in control of them,” says Lange. “My hope is to be able to free up a staff member to be able to schedule out of the satellite office  so that we can offer one-on-one contact for the patient.”


Since Danbury Eye will be generating all their forms electronically, they’ll eliminate the piles of paperwork currently cluttering back office desks. Tracking will be completed electronically and paper folders will be a thing of the past.


Automating the scheduling workflow will drastically increase productivity and significantly reduce the time it takes for each surgery to be scheduled.


Danbury Eye will go live with Surgimate in the Fall of 2016.

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