Surgimate Radically Transforms the Scheduling Workflow at the New York Otolaryngology Group (NYOG)

Sari Nossbaum | October 15, 2013

“Our surgical scheduling workflow was terribly inefficient,” explained Marilyn Plomann, Practice Administrator of NYOG. “Our EHR does not meet our scheduling needs as it is designed for managing clinical visits, not for processing surgery.”


“Even after we had implemented our EHR, there was paperwork all over the place,” said Plomann. All of the forms and letters necessary for scheduling surgeries were completed by hand, and there were multiple paper calendars being managed for each surgeon. “It was an inefficient way to manage our business. We didn’t know the status of anything. We were literally scrambling!”


Surgimate ESRM (Electronic Surgical Record Manager) automates every step of the surgical scheduling process, and completely streamlines the workflow. Paperwork is generated automatically and information is transferred electronically. All information surrounding surgical scheduling is stored and readily accessed from one central location.


Operational efficiency has increased considerably. “I save at least 30 minutes with every surgery I book,” explained Maggie Sachson, surgical scheduler. “Surgimate is fantastic! Everything is completely streamlined!”


“Surgimate has made a significant impact on the way we run our office!” explained Plomann. “Our communication has definitely improved. Now the surgeons receive their updated schedules on their phones so they are aware of any changes or cancellations.” Surgimate ESRM also provides NYOG with insight into their business. “I am able to run reports on surgical revenue that I was not able to obtain from any other system. The surgeons can then use this information to make better decisions

About NYOG


The eight surgeons at NYOG are renowned as “The Ear, Nose & Throat Specialists” in New York and have been recognized among the city’s leading doctors. NYOG has four office locations and their surgeons perform surgery at six hospitals. Learn more about NYOG here.


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