Robinwood Orthopaedic Specialty Center Accelerates Workflow with Surgimate ESRM
Sari Nossbaum | January 11, 2011

NEW YORK, NY – JANUARY 11, 2011 – Surgimate, the market leader in surgical management solutions, applauds Robinwood Orthopaedic Specialty Center for its significant increase in productivity over the past twelve months, since implementing Surgimate ESRM in December of 2009.


“We were looking for a solution to accelerate our workflow,” explains Elaine Harne, Practice Administrator at Robinwood Orthopedic Specialty Center, “Surgimate was the ideal system for our practice.”


The Robinwood Orthopedic Specialty Center is situated in Hagerstown, Maryland, with eight surgeons who perform surgery at five locations. The vast amount of paperwork associated with all the various Surgical Centers was the main impetus for purchasing an automated surgical management solution.


“With over 70 forms in our system, filling out paperwork manually for surgery was a nightmare!” reported Vicki Forbes, head surgical scheduler. “With Surgimate, our forms are automated and accessible within a few clicks.  Errors have also been reduced, and patients are very impressed by our customized letters.”


Surgimate’s integration with Robinwood’s Practice Management System has eliminated multiple steps in their scheduling process. This, in turn, has dramatically increased their operational efficiency, enabling the staff at Robinwood to book surgeries in minutes. “I no longer dread the calls of the many patients who need to reschedule their surgery or change facilities,” said Forbes.  “I can re-book them within 2 minutes instead of 15. Gone are the days of filling out all the paperwork again manually!”


“Our doctors are very focused on patient care,” added Forbes, “with Surgimate, the time it takes to book a surgery has almost halved. That time is now used to increase our patient care and generate more business.”


“Robinwood Orthopaedic Specialty Center had a streamlined manual surgical scheduling process,” said Rebecca Brygel of Surgimate. “But even the most optimized paper-driven process can only take you so far.  We are delighted that ESRM has dramatically improved their workflow.”


About Surgimate


Surgimate is the market leader in surgical management solutions. Developed to cater to the unique needs of surgical practices, Surgimate has been streamlining surgical practices in the United States for over 10 years. Orthopaedic Practices choose Surgimate to increase productivity, and manage their processes more efficiently and effectively.


For more information, visit, e-mail, or call (212) 923-5225.

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