NEW YORK, NY January 26, 2014—Surgimate, the leader in surgical scheduling solutions, today announced that the six-surgeon otolaryngology practice, Willamette ENT, has selected Surgimate ESRM. Willamette ENT–a leading Salem, Oregon-based provider of ear, nose, throat and facial plastic surgery–chose Surgimate to stay true to their goal of providing the highest quality patient care and service through improved efficiency.
The practice found that with multiple surgical locations and physicians, it was difficult to streamline bookings, resulting in many backlogs and cancelled surgeries. Schedulers were unable to give patients adequate information about surgical costs or keep track of important steps and clearances in the surgical process. Not only did this cost the practice financially, it also prevented Willamette ENT from giving their patients the experience they felt they deserved.
“We estimated that the unnecessary labor cost to maintain our current process is approximately one full-time employee. Our current system is hampered by a complex, paper bound workflow. Cases can’t be booked until paperwork is completed, which reduces schedule predictability and overall flexibility. It became a critical organizational priority to rethink our approach to surgical scheduling. Surgimate was the best answer for the changes we need to make,” recalls Jeff Baird, Practice Manager at Willamette ENT.
With Surgimate, Willamette ENT will be able to book surgeries faster and more accurately. The Surgimate system will integrate seamlessly with their EMR, NextGen, tracking every step of insurance clearances, and significantly reducing human error. Schedulers will no longer waste time double and triple checking clearances, and will instead invest greater time in providing better patient follow-up.
“Surgimate is thrilled to work with Willamette ENT, helping this leading practice become a more efficient, care-oriented practice. Our industry leading platform will help eliminate the inefficiencies with their workflow, ensure the better use of block time, and provide better, more personalized service to their patients,“ says Justin Rockman, VP Sales at Surgimate.
Surgimate’s software automates the surgical scheduling workflow, enabling practices to book surgeries faster, maximize block-time and capture untapped revenue through better patient care. Since launching its flagship ESRM (electronic surgical record management) product in 2009, Surgimate has processed over 1 million surgeries across 40 practices, covering orthopedics, ophthalmology, urology, cardiology, ENT, gynecology and neurology. In addition to the company’s software products, Surgimate offers a unique Workflow Analysis service to help practices optimize the surgical scheduling workflow and improve their efficiency and profitability.
About Willamette ENT
Willamette ENT is a leader in ear, nose, throat, and facial plastic surgery in the Salem, Oregon area. The practice prides itself in its ability to help patients achieve improved health through diverse solutions to a variety of ailments including ear infections, hearing loss, snoring, sinus infections, tonsillitis, sleep apnea, voice disorders, neck or throat cancer as well as facial plastic surgery. For more information on Willamette ENT, visit their website.