SURGEONS VERIFY CODES STRAIGHT FROM THE OR
CASE STUDY: WESTERN ORTHOPAEDICS
Empowered staff to quickly fill cancelled slots
Surgeons access their schedules via mobile
Patients leave office with customized letters
Eliminated all handwritten paperwork
Rapid billing after MDs verify codes from OR
Armodios M. Hatzidakis, MD
Surgimate App gives me the ability to evaluate my schedule and bill for cases at my fingertips. It’s extremely convenient and saves time.
Network system administrator
Surgimate’s customer support is exceptional. They are extremely responsive, and always willing to go the extra mile to meet the needs of our practice.
SELF SERVICE PORTAL
Manually completing the 60+ forms needed for surgeries was a cumbersome and tedious process for schedulers at Western Orthopaedics (WO). The forms were often a copy of a copy of a copy, so the final output sent to hospitals and patients was hard to read. To make matters worse, there was no standard method in place for tracking - making it difficult for staff to cover for each other when they were out of the office.
With Surgimate, all the staff at WO share a single workflow for scheduling surgeries. This way, any staff member can cover for another when they are absent. Since all paperwork is generated electronically, the schedulers are far more efficient and organized. Using the dashboard, they can easily fill cancelled slots, ensuring no gaps are left in the schedule. The patient experience has also drastically improved. Customized patient letters are printed before the patient leaves the office, providing them with all their information in a clear and structured manner. Everyone's happy.
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