First Settlement Orthopaedics Increased Volume and Reduced Cancellations with Centralized Tracking

One shared workflow connects the office and ASC and makes surgical status visible to everyone.

Summary

First Settlement Orthopaedics struggled with manual scheduling across multiple calendars and locations. The ASC was often out of sync with the practice, and precertification steps were tracked by hand. With Surgimate, FSO now uses one shared calendar, electronic status tracking, and a unified workflow that has reduced cancellations and increased surgical volume.

The Challenge

The practice faced:

• Multiple calendars and paper-based tracking
• The ASC was not always in the loop on scheduling updates
• Surgeons were sometimes double-booked
• Hospitals frequently called for precertification status
• Items were missed, leading to cancellations

The lack of centralized tracking made it difficult to manage readiness and surgical volume across the practice and ASC.

The Solution

Surgimate provided a shared, automated workflow that connects the practice and ASC.

• A single electronic calendar is shared by the office and ASC
• Case status is visible through centralized surgery status tracking
• Staff know exactly what needs to be completed for each surgery
• Surgeons access schedules and case details via the Surgimate App
• Handwritten paperwork has been fully replaced

What the Team Says

“Surgimate lets me see my upcoming schedule so I know where I need to be and when. I can confirm that the right codes and equipment have been ordered and ensure my block time is maximized.”

John Henry, MD, Orthopaedic Surgeon

“Surgimate enables us to process a much higher volume of surgeries. After we installed it, we were able to process an additional 400 surgeries in the first year. It has become an indispensable tool for our practice.”

Chastity Radcliff, EMR Quality Care Manager

Outcomes

• Fewer preventable cancellations
• Better alignment between the office and ASC
• Higher surgical volume without adding complexity
• Clear visibility into readiness tasks for every case

Key Results

• One surgical calendar shared between the office and ASC
• Codes verified before surgeries are processed
• Staff can quickly see the status of any case
• Surgeons have 24-hour access to schedules via the Surgimate App
• Manual paperwork eliminated
• 400 additional surgeries processed in the first year

Practice Snapshot

• Specialty: Orthopedics
• Surgeons: 9
• EHR / PM: Greenway