Patient Communication is Simple with Text-2-Patient

Reduce phone tag and dramatically improve patient outreach.

Text-2-Patient equips your surgical coordinators with a faster, simpler way to reach patients when timing matters most. Instead of chasing callbacks and leaving voicemails, teams can deliver clear, time-sensitive messages instantly – without disrupting their workflow.

Efficiency: Replace time-consuming outbound calls with one-click SMS messages sent directly from Surgimate Practice. Coordinators can reach 2–3x more patients per day, freeing time for higher-value work.

Cancellation Prevention: Proactively notify patients about missing clearances, incomplete prep, or upcoming surgery details to eliminate preventable gaps that often lead to reschedules or cancellations.

Patient Communication: Send pre-op and post-op instructions, reminders, and quick requests for callbacks in a format patients actually see. With a 98% open rate, SMS ensures critical messages don’t get ignored.

Workflow Continuity: Communicate with patients without breaking focus or waiting on hold. Messages are sent quickly, logged automatically, and remain visible to the entire care team.

Accountability: Maintain a complete record of all patient messages for transparency, consistency, and administrative oversight.