13 Nov Orthopedic Partners
Success story · Orthopedics · North Franklin, Connecticut · Allscripts / GE Centricity
Cutting scheduling time in half with one shared workflow
Orthopedic Partners
Orthopedic Partners needed a shared scheduling process for 11 surgeons across six surgical facilities. The practice has used Surgimate since 2014.
The challenge
Schedulers shared one paper calendar and completed forms by hand from a selection of more than 100. Accordion folders made it difficult to track precertification status, and orders were lost in an inconsistent process.
The approach
Surgimate introduced templates, a shared electronic calendar and a consistent process for tracking every booking. Multiple staff members can schedule at the same time and see what needs to be completed.
What changed
- Handwritten paperwork was eliminated.
- Staff can quickly identify the status of a surgery and cover for one another.
- Patient follow-up, rescheduling and changes to bookings became easier.
Results reflect the customer experience described in the original case study.
Practice details and outcomes reflect the customer case study. Results vary by practice size, product usage and other factors.
