CASE STUDY: ORTHONY

CASE STUDY: ORTHONY

SIGNIFICANTLY INCREASED # OF WC REIMBURSEMENTS

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"Surgimate plays an important role in helping our practice grow. Despite initial resistance to change, our team now relies on Surgimate for every step of the scheduling process."

Tracey Schmidbauer
Director of Care Coordination 

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"Surgimate lets us implement a uniform workflow across our practice. We can instantly identify and track the status of any authorization. This has been a significant benefit for us & we’ve dramatically increased the number of our WC reimbursements."

Diane Gerry
Sr. Director, Operations

HIGHLIGHTS

45 Surgeons

Modernizing Medicine

Modernizing Medicine

CHALLENGES

OrthoNY’s scheduling process followed the journey of a paper booking form that would move around from desk to desk and folder to folder, based on the status of the case. All steps in the workflow were manual, making it a cumbersome and time-consuming process.

Each scheduler had a different set of paperwork and checklist items, so there was no uniformity and it was difficult for staff to cover for each other. Added to this, there was no way to track the status of a surgery, and many cases fell through the cracks.

The team had no way of knowing whether a surgery recommended by a surgeon was actually scheduled — especially when surgeons saw patients at satellite offices where there were no schedulers on site.

solution

Despite initial resistance to change from the schedulers, the team at OrthoNY now relies on Surgimate for every step of their surgery scheduling process. A consistent workflow is in effect at each of their eight locations and three ASCs, so the status of any surgery can be identified instantly.

Patients recommended surgery are immediately entered into the system, and a proactive follow-up process is set into motion. All data is transferred between departments electronically, and insurance authorizations are closely monitored. As the surgery moves through the workflow, pre-surgery tasks are assigned with due dates and automatically distributed to staff members who handle each step.

With the help of Surgimate, OrthoNY has increased the size of its practice and significantly improved surgical volume.

TAKE THE FIRST STEP TO IMPROVE YOUR WORKFLOW

Send us your details so one of our solution consultants can contact you to set up a 15-min call, where you can:

  • Tell us about your practice and workflow challenges
  • Learn how Surgimate can help your practice
  • Ask any questions you may have about our solution






     

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