FREQUENTLY ASKED QUESTIONS

Absolutely. Surgimate integrates with your PM or EHR either using industry standard HL7 messaging or API. Patient demographic, insurance and appointment data is integrated so your team can securely access the information they need, when they need it, without repeat entry.

Our pricing is based on a monthly subscription fee per surgeon. Contact us and we’ll set up a time to talk.

Web-based application. You can access our secure cloud through any browser. This eliminates the overhead costs of maintaining a server and purchasing database licenses.

Sure. Email us at info@surgimate.com and we’ll get back to you promptly to schedule a time. Or fill out the form in the top right corner that says “REQUEST DEMO”

Absolutely. Surgimate integrates with your PM or EHR either using industry standard HL7 messaging or API. Patient demographic, insurance and appointment, data is integrated so your team can securely access the information they need, when they need it, without repeat entry.

Your EHR is designed to store patients’ clinical records, not manage the surgical scheduling process. Surgimate complements your EHR by automating the entire scheduling workflow, significantly increasing efficiency and reducing errors and cancellations. Read our Success Stories to learn more.

Unfortunately not. Surgimate is not a replacement for your PM system. Surgimate integrates with your PM and EHR, capturing and sharing information to eliminate double entry and schedule surgeries more successfully. Surgimate is designed to support your surgical workflow and care coordination.

Web-based application. You can access our secure cloud through any browser. This eliminates the overhead costs of maintaining a server and purchasing database licenses.

Our workflow engine will be customized to meet your practice’s needs. First, the implementation team performs an in-depth workflow analysis based on your current processes. Next, they compile a comprehensive workflow design document to ensure that every part of the system is built in accordance with your requirements. This includes custom checklists, forms, and task / performance reports.

Using Surgimate App. When a change is made by your schedulers, the App automatically updates the surgeon’s schedule on their phone. Surgeons can also use the App to send post-op confirmations and add-on codes in real-time. Surgimate App is available on iOS and Android. Learn more.

Easily. Surgimate integrates with Outlook, and can securely (HIPAA compliant) push your surgeon’s schedule to their MS Outlook Exchange.

Yes. With industry standard HL7 messaging or API, we can import pre- and post-op information from your PMS, and even send surgery schedule information to your PMS.

Our pricing is based on a monthly subscription fee per provider. Contact us and we’ll set up a time to talk.

Absolutely. The software is designed with access control, user authentication for system access, audit and lineage reporting, and security documentation.

Surgimate is custom-designed to meet the needs of your practice and the facilities where your surgeons operate. During the software implementation process, we input and store all your forms in a repository – allowing you to generate fully populated paperwork with the click of a button. If your practice needs to introduce a new form at a later date, you send us the form and we add it to the repository for you.

Sure. We can offer you additional forms, including customized patient letters.

Yes. Many Surgimate clients are physician-owned practices or privately-owned practices with their own ASC. Our reporting tool helps you track surgeries and their locations so you can push more surgeries to your ASC without the administrative hassle.

Surgimate acts as a communication tool with your ASC giving administrative staff access to patient information. The surgical schedule fully integrates with the ASC management system, allowing updates to the calendar.

The implementation cycle is four to eight weeks – from the first kick-off call with your team until the go-live launch. The exact time required depends on the complexity of the project and client needs. The implementation process includes design, configuration, installation, and training.

Through a combination of web-based seminars and onsite visits to your practice, based on your needs

Surgimate recommends assigning a project manager, a contact person for managing the HL7 / API interface, and an IT manager to confirm technical specifications. At least one of the team members should have in-depth understanding of the surgical workflow at your practice.

Nope. Once you decide to implement Surgimate, our sales team will introduce you to a dedicated implementation specialist who will support you throughout your time as a Surgimate client.

Through our fantastic support site. Any user can submit a support ticket and we’re always quick to answer. They may also email the support team at support@surgimate.com

Typically requests are resolved within one business day. If we think it will take longer, your customer support specialist will keep you updated.

Simply submit a support ticket with a copy of the form, hospital you would like to add, or customization you would like to make. One of our representatives will keep you up to date with the status of your request, or you can track the status yourself within the client support site.

Sure. After submitting a support ticket, you are always welcome to call the helpline – and a representative will be happy to help you.

Changes to existing forms are included in your annual/monthly payment.

You can submit a support request with the new user’s full name, role, and email address. Our support team will register the user and send them an email asking them to create a password.

Absolutely. At the top right corner of the screen, click ‘Request Demo’. Otherwise, email us at info@surgimate.com and we will get back to you pronto.

Yes! We have built out APIs with numerous vendors including Google Calendar, Microsoft Calendar, QGenda, and Verata. Take a look at our Integration page for more info