CASE STUDY: ORTHOPAEDIC PARTNERS

CASE STUDY: ORTHOPAEDIC PARTNERS

RESCHEDULING OR CHANGES TAKES SECONDS

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Melanie Geyer
Clinical services manager

Manual paperwork and calendars are a thing of the past. Our scheduling department has drastically improved. We are more efficient and organized.

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Judy Bedard
Head surgical scheduler

Surgimate has cut our scheduling time dramatically. The templates enable me to load surgery details in seconds.

 

HIGHLIGHTS

13 Surgeons

Allscripts

GE Centricity

CHALLENGES

All the schedulers at OP shared one paper calendar, which led to bottlenecks when many surgeries needed to be booked at the same time. There was a choice of over 100 forms for the schedulers to complete by hand for any given surgery. The team used an accordion folder to store their bookings – making it difficult to track where cases stood in the precert process and leading to many orders being lost.

solution

In 2014, Surgimate streamlined the entire scheduling process, ensuring each step of the workflow is automated and tracked. Schedulers use templates to load surgery details in seconds, and the electronic calendar is updated in real-time and shared across the practice so that staff members can schedule multiple patients simultaneously. With a unified process in place, staff can easily able to step in for one another and know exactly where each booking stands and what needs to be completed.