CASE STUDY: ORTHOPAEDIC SPECIALISTS OF NORTH CAROLINA

CASE STUDY: ORTHOPAEDIC SPECIALISTS OF NORTH CAROLINA

GREW SURGICAL VOLUME BY 24% IN FIRST 12 MONTHS

1687163522-3223147-123x126-Mark

"Surgimate enabled our practice to increase efficiency and schedule surgeries faster."

Dr. Mark W. Galland
Orthopaedic Surgeon

1687163518-3223135-123x126-Emily

"Surgimate gives me real-time business data which allows me to determine whether our surgical volume is up or down at any time."

Emily Payne
Practice Administrator & CFO

1687163539-31578881-130x130-Michelle

"Surgimate Practice streamlines the entire surgical scheduling process. It makes the workflow easier, faster and decreases the workload on our staff."

Michelle Fegeley
Director of Clinical Services

HIGHLIGHTS

7 Surgeons

athenahealth

athenahealth

CHALLENGES

At Orthopaedic Specialists of North Carolina (OrthoNC), MAs set surgery dates with their patients and faxed over large batches of worksheets to the scheduling department the next day. Schedulers then entered information manually into the PM system and continued a paper-intensive scheduling process. Although the OrthoNC team had developed a satisfactory workflow, the result was inefficient scheduling, wasted block-time, and avoidable cancellations.

 

solution

In 2014, OrthoNC implemented Surgimate to improve efficiency and reduce cancellations. After upgrading to the Surgimate Practice cloud system in 2018, OrthoNC gained even greater versatility with scheduling surgeries. Staff can now work anytime, anywhere as long as they have an internet connection. The athenahealth API also provides a more streamlined integration, including bringing over the surgical order. Through Surgimate’s tracking features, task management has improved and all staff share one collaborative workflow. Since staff spend less time on manual work, schedulers now meet face-to-face with patients and are able to guide them through the process.

TAKE THE FIRST STEP TO IMPROVE YOUR WORKFLOW