AUTOMATING SURGERY CARE COORDINATION END-TO-END WITH SURGIMATE
Arizona, Michigan, Florida, Pennsylvania, Nevada
Using Surgimate, HOPCo has implemented a uniform electronic workflow across the practice, which allows any registered employee to step in and manage the process at any point. Information now flows between departments, offices, and states seamlessly. In addition, all surgical information is stored in a centralized location, enabling data to be accessed instantly.
Schedulers use Surgimate to digitally load templates with surgeon’s preferences into the surgical record, and then use the Form Generator to email or digitally fax any documents required for the surgery. This has cut the time needed to coordinate surgery in half and enabled schedulers to process more surgeries in the same amount of time.
One of the biggest time savers is Surgimate’s integration with HOPCo’s proprietary patient outcomes portal. When a patient reaches milestones in Surgimate, data is automatically transferred into the patient portal and enrollments are updated. This has saved schedulers approximately one whole hour a day, or 25 hours each month of entering data into the system and also drastically reduced errors.
Use data to prevent cancellations
Managers run customized reports inside Surgimate and use the data to detect patterns and implement solutions. The management team now has a better understanding of why surgeries are canceled and carry out processes in an effort to prevent similar cancellations from occurring. Additionally, a follow-up report is used to recover unscheduled cases that would have gone undetected before Surgimate.
Information shared between departments electronically
In the lead-up to the surgical event, the scheduling team uses the electronic checklist in Surgimate to ensure everything has been successfully processed (clearances, authorizations, PATs), which avoids unnecessary cancellations or delays. The authorization teams complete insurance authorizations and inform the schedulers electronically using the statuses in Surgimate. And, since HOPCo no longer relies on paper folders to carry out this process, it donated thousands of redundant binders to local schools in Arizona.
Provide unsurpassed patient care
With Surgimate, the scheduling teams have automated a benchmark target of contacting each patient about their surgery within 48 hours of the procedure being recommended. Within this timeframe, patients are called, scheduled for surgery and sent a customized notification outlining the details about their procedure. This way, patients have adequate time to review the details and discuss any concerns with schedulers prior to surgery. This was a manual process before Surgimate, and supports HOPCo’s mission in providing the best level of patient care.
Surgimate Practice streamlines the surgical coordination workflow, enabling practices to book surgeries faster, maximize block time, and capture untapped revenue. All information around surgeries is stored in a centralized location and connects schedulers, managers, insurance, surgeons, and billing through a single unified workflow. Surgimate has processed over 2.5 million surgeries across practices in 34 states covering orthopedics, ophthalmology, urology, ENT, and gynecology.