Despite initial resistance to change from the schedulers, the team at OrthoNY now relies on Surgimate for every step of their surgery scheduling process. A consistent workflow is in effect at each of their eight locations and three ASCs, so the status of any surgery can be identified instantly.

Patients recommended surgery are immediately entered into the system, and a proactive follow-up process is set into motion. All data is transferred between departments electronically, and insurance authorizations are closely monitored. As the surgery moves through the workflow, pre-surgery tasks are assigned with due dates and automatically distributed to staff members who handle each step.

With the help of Surgimate, OrthoNY has increased the size of its practice and significantly improved surgical volume.