REDUCED OVERTIME BY 24%

Eliminated all manual paperwork

Brandi Pond

Operations Manager

Established transparency across the practice

"Surgimate has improved the patient experience by reducing manual processes, standardizing protocols and streamlining workflows.."

David E. Nonweiler, MD

Orthopedic Surgeon

"Surgimate’s HIPAA compliant SurgiApp

allows me to review my schedule on-the-go and send information about the surgery back to my scheduler. It’s a fantastic tool that has benefited our whole practice."

Drastically decreased booking errors

CASE STUDY: CENTRAL STATES ORTHOPEDICS

Improved patient follow-up and rescheduling

HIGHLIGHTS

Grew surgical volume by 12%

Tulsa, OK

19 surgeons

SELF SERVICE PORTAL

GE Centricity

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SOLUTION

CHALLENGES

TAKE THE FIRST STEP TO IMPROVE YOUR WORKFLOW

The schedulers at Central States Orthopedics (CSO) were using multiple systems to schedule surgeries. They needed to synchronize calendars in three different systems and manually type in data to generate forms. There was no way to track data before surgery, or run reports on surgical data for management. As a high-volume practice - with over 450 surgeries per month - the schedulers needed to clock many hours of overtime to keep up with their workload. This was very costly for CSO, and management sought out a way to increase their efficiency.

In 2015, CSO implemented Surgimate to automate their scheduling process. Now, schedulers use predefined templates to load surgery data in seconds, and then generate all the paperwork they need with a few clicks. Staff use the follow-up report to track patients who were interested in surgery but did not schedule while at the office, so they can reach out to them to finalize the booking. Overtime has been drastically reduced, and surgical volume grew by 12% within the first year of implementation.

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