Eliminated all handwritten paperwork

Ellen College

Practice Manager

"I use SurgiApp to send post-op notes and add-on codes right after surgery. This way, the billing department can begin the claims process immediately, reducing denials.."

Surgeons have 24*7 access to their schedules with SurgiApp

"We use Surgimate’s dashboard to

quickly access information needed

for surgery and prioritize the

preauthorization process, leading to

fewer cancellations."

Dr. Richard Pope, MD

Orthopedic Surgeon

Cancelled slots are easily filled

Automated tracking process and reduced cancellations 

Drastically decreased booking errors

Augusta, GA

9 surgeons

OpenPM

Phoenix Ortho

Send us your details so one of our solution consultants can contact you to set up a 15-min call, where you can:

• Tell us about your practice and workflow challenges
• Learn how Surgimate can help your practice
• Ask any questions you may have about our solution

TAKE THE FIRST STEP TO IMPROVE YOUR WORKFLOW

Augusta Orthopedic had an archaic workflow, including handwriting information and even using a typewriter (!) to complete their forms. Their surgical schedule was copied onto a whiteboard, often leading to errors and occasionally resulted in a surgeon arriving at the wrong facility or incorrect time. After surgery, the billing department only received add-on codes days (sometimes more) after surgery, often resulting in denials and a lengthy appeals process. Additionally, there was no formal tracking process in place, which caused frequent cancellations. Filling those cancelled slots was difficult as there was no real-time waiting list of patients to be moved-up. 

Augusta started using Surgimate in 2015, and all of their processes are now automated and centralized. One electronic calendar is shared across the practice, and patient statuses are now tracked via Surgimate’s dashboard, reducing unnecessary cancellations. The surgeons use SurgiApp to access their schedules on their phones and receive updates in real-time. They also use the app to communicate post-op information and add-on codes back to the office, instead of relying on paper. This way, billing can move ahead with the precertification process immediately. The staff updates and monitors the waiting list so slots can easily be filled in the event of a cancellation.

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