Reduced cancellations due to better tracking
CASE STUDY: AUGUSTA ORTHOPEDIC & SPORTS MEDICINE SPECIALISTS
Dr. Richard Pope, MD
I use the Surgimate App to capture codes right after surgery. This way, nothing gets lost and the billing department can begin the claims process immediately.
We use Surgimate’s dashboard to
quickly access information needed
for surgery and prioritize the
preauthorization process, leading to
Dramatically increased reimbursements
Surgeons access their schedules via mobile
Drastically decreased booking errors
Eliminated all handwritten paperwork
Cancelled slots are easily filled
SELF SERVICE PORTAL
Augusta Orthopedic had an archaic workflow, even using a typewriter (!) to complete their forms. Their surgical schedule was copied onto a whiteboard, often leading to errors and occasionally resulted in a surgeon arriving at the wrong facility or incorrect time. After surgery, the Billing waited days or weeks to receive add-on codes, resulting in denials and lengthy appeals. Also, there was no formal tracking mechanism in place, which caused frequent cancellations. Filling cancelled slots was difficult without a waiting list of patients to be moved-up.
Augusta started using Surgimate in 2015. Today, all of their processes are automated and centralized. One electronic calendar is shared across the practice, and patient statuses are tracked via the Dashboard, reducing unnecessary cancellations. The surgeons use Surgimate App to access their schedules via mobile and receive updates in real-time. They also use the app to send post-op information and add-on codes to the office, instead of relying on paper notes. This way, billing can move ahead with the precert process immediately.
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