CASE STUDY: THE CENTER FOR ADVANCED ORTHOPEDICS PARKWAY DIVISION
CASE STUDY: THE CENTER FOR ADVANCED ORTHOPEDICS PARKWAY DIVISION
RESCHEDULING OR CHANGES TAKES SECONDS
Dr. Ralph Salvagno
Surgeon
"Surgimate is an integral part of our practice. We could not manage without it."
Kim Hose
Practice Administrator
"Surgimate is a true asset to the Physicians and mid-levels in our practice and we are very pleased with its functionality."
HIGHLIGHTS
- Added 1 high-volume surgeon without increasing scheduling staff
- Slashed wait time for patients ready to schedule surgery after seeing the MD
- Freed up schedulers’ time to focus more on patient care
- Enabled other staff to cover for the scheduler when she is absent
- Facilitated MDs to communicate seamlessly with scheduling staff
5 Surgeons
Modernizing Medicine
Modernizing Medicine
CHALLENGES
CAO struggled to keep track of pre-surgery paperwork and clearances as everything was stored in paper files and scattered throughout the office. They had no way to access information when patients or hospitals called to verify details. It was also difficult for schedulers to cover for one another since the booking process was complicated and the information and files needed were stored in multiple locations.
solution
In 2008, CAO implemented Surgimate to streamline communications, eliminate all manual paperwork and designate one single location for all surgical information to be stored and easily accessible to anyone in the practice.
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