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RESCHEDULING OR CHANGES TO BOOKINGS TAKES SECONDS

Eliminated handwritten paperwork

Judy Bedard

Head Surgical Scheduler

Improved patient follow-up and rescheduling

"With Surgimate, manual paperwork and calendars are a thing of the past. Our scheduling department has drastically improved, and we are far more efficient and organized."

Melanie Geyer

Clinical Services Manager

"Surgimate has drastically cut  our scheduling time. The  templates enable me to load surgery details in seconds."

Created a centralized surgical calendar for the whole practice

CASE STUDY:  ORTHOPAEDIC PARTNERS

Enabled staff to easily cover for each other

HIGHLIGHTS

Empowered staff to quickly identify the status of any surgery

North Franklin, CT

11 surgeons

SELF SERVICE PORTAL

Allscripts

GE Centricity

Send us your details so one of our solution consultants can contact you to set up a 15-min call, where you can:

  • Tell us about your practice and workflow challenges
  • Learn how Surgimate can help your practice
  • Ask any questions you may have about our solution

SOLUTION

CHALLENGES

TAKE THE FIRST STEP TO IMPROVE YOUR WORKFLOW

All the schedulers at Orthopedic Partners (OP) shared one paper calendar, which led to bottlenecks  when multiple surgeries needed to be booked simultaneously. Then, there was a choice of more than 100 forms for the schedulers to complete by hand for any given surgery. The team used an accordion folder to store their bookings - making it difficult to track where any surgery stood in the precert process. As a result, many orders were lost, and there was no uniformity in the scheduling process.

In 2014, Surgimate streamlined the entire scheduling process, ensuring each step of the workflow is automated  and tracked. Schedulers use templates to load surgery details in seconds, and the electronic calendar is updated in real-time and shared across the practice so that staff members can schedule multiple patients simultaneously. With a unified process in place, staff can easily able to step in for one another 

and know exactly where each booking stands and what needs to be completed.

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