RESCHEDULING OR CHANGES TO BOOKINGS TAKES SECONDS
Eliminated handwritten paperwork
Head Surgical Scheduler
Improved patient follow-up and rescheduling
"With Surgimate, manual paperwork and calendars are a thing of the past. Our scheduling department has drastically improved, and we are far more efficient and organized."
Clinical Services Manager
"Surgimate has drastically cut our scheduling time. The templates enable me to load surgery details in seconds."
Created a centralized surgical calendar for the whole practice
CASE STUDY: ORTHOPAEDIC PARTNERS
Enabled staff to easily cover for each other
Empowered staff to quickly identify the status of any surgery
North Franklin, CT
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All the schedulers at Orthopedic Partners (OP) shared one paper calendar, which led to bottlenecks when multiple surgeries needed to be booked simultaneously. Then, there was a choice of more than 100 forms for the schedulers to complete by hand for any given surgery. The team used an accordion folder to store their bookings - making it difficult to track where any surgery stood in the precert process. As a result, many orders were lost, and there was no uniformity in the scheduling process.
In 2014, Surgimate streamlined the entire scheduling process, ensuring each step of the workflow is automated and tracked. Schedulers use templates to load surgery details in seconds, and the electronic calendar is updated in real-time and shared across the practice so that staff members can schedule multiple patients simultaneously. With a unified process in place, staff can easily able to step in for one another
and know exactly where each booking stands and what needs to be completed.
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