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Emily Payne

Practice Administrator & CFO

GREW SURGICAL VOLUME BY 24%

Dr. Mark W. Galland

Orthopaedic Surgeon

"Surgimate gives me real-time business data which allows me to determine whether our surgical volume is up or down at any time."

"Surgimate enabled our practice to increase efficiency and schedule surgeries faster."

CASE STUDY: ORTHOPAEDIC SPECIALISTS OF NORTH CAROLINA

HIGHLIGHTS

Eliminated 31% of surgical workflow steps

The practice is reaching business goals

Improved patient follow-up and decreased cancellations

Surgeons access their calendars on Surgimate App

MAs and schedulers use one collaborative calendar

Michelle Fegeley

Director of Clinical Services

"Surgimate Practice streamlines the entire surgical scheduling process. It makes the workflow easier, faster and decreases the workload on our staff."

SELF SERVICE PORTAL

Raleigh, NC

7 surgeons

Athena

Athena

CHALLENGES

SOLUTION

At Orthopaedic Specialists of North Carolina (OrthoNC), MAs set surgery dates with their patients and faxed over large batches of worksheets to the scheduling department the next day. Schedulers then entered information manually into the PM system and continued a paper-intensive scheduling process. Although the OrthoNC team had developed a satisfactory workflow, the result was inefficient scheduling, wasted block-time, and avoidable cancellations.

In 2014, OrthoNC implemented Surgimate to improve efficiency and reduce cancellations. After upgrading to the Surgimate Practice cloud system in 2018, OrthoNC gained even greater versatility with scheduling surgeries. Staff can now work anytime, anywhere as long as they have an internet connection. The  athenahealth API also provides a more streamlined integration, including bringing over the surgical order. Through Surgimate’s tracking features, task management has improved and all staff share one collaborative workflow. Since staff spend less time on manual work, schedulers now meet face-to-face with patients and are able to guide them through the process.

Send us your details so one of our solution consultants can contact you to set up a 15-min call, where you can:

  • Tell us about your practice and workflow challenges
  • Learn how Surgimate can help your practice
  • Ask any questions you may have about our solution

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