Practice Administrator & CFO
GREW SURGICAL VOLUME BY 24%
Dr. Mark W. Galland
"Surgimate gives me real-time business data which allows me to determine whether our surgical volume is up or down at any time."
"Surgimate enabled our practice to increase efficiency and schedule surgeries faster."
CASE STUDY: ORTHOPAEDIC SPECIALISTS OF NORTH CAROLINA
Eliminated 31% of surgical workflow steps
The practice is reaching business goals
Improved patient follow-up and decreased cancellations
Surgeons access their calendars on Surgimate App
MAs and schedulers use one collaborative calendar
Director of Clinical Services
"Surgimate Practice streamlines the entire surgical scheduling process. It makes the workflow easier, faster and decreases the workload on our staff."
SELF SERVICE PORTAL
At Orthopaedic Specialists of North Carolina (OrthoNC), MAs set surgery dates with their patients and faxed over large batches of worksheets to the scheduling department the next day. Schedulers then entered information manually into the PM system and continued a paper-intensive scheduling process. Although the OrthoNC team had developed a satisfactory workflow, the result was inefficient scheduling, wasted block-time, and avoidable cancellations.
In 2014, OrthoNC implemented Surgimate to improve efficiency and reduce cancellations. After upgrading to the Surgimate Practice cloud system in 2018, OrthoNC gained even greater versatility with scheduling surgeries. Staff can now work anytime, anywhere as long as they have an internet connection. The athenahealth API also provides a more streamlined integration, including bringing over the surgical order. Through Surgimate’s tracking features, task management has improved and all staff share one collaborative workflow. Since staff spend less time on manual work, schedulers now meet face-to-face with patients and are able to guide them through the process.
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