ADDED 2 SURGEONS WITHOUT HIRING EXTRA STAFF
Instead of paying an additional salary, our two schedulers use Surgimate to manage the whole surgical workload, even after employing two new surgeons.
Since our high-volume practice implemented Surgimate, we have only praise for their support teams. Their service is exceptional.
Project Manager – EMR
CASE STUDY: RIDGEWOOD ORTHOPEDIC GROUP
Reduced booking time by 50%
Added 2 surgeons without hiring extra staff
Added 3 new surgical facilities
Eliminated manual paperwork
Gave surgeons mobile access to schedules
SELF SERVICE PORTAL
Ridgewood Orthopedics had more than 80 forms that needed to be filled by hand, plus 16 different versions of a patient letter. Manual paperwork was time-consuming and error-prone, and rescheduling surgeries a nightmare. ROG had to hire extra staff to deal with authorizations and precerts because the schedulers simply couldn't keep up.
In 2012, ROG decided to automate their workflow with Surgimate, and generate all forms electronically. The 16 patient letters were consolidated into two standardized versions generated with custom patient data. With surgery scheduling time reduced, ROG no longer needs to hire extra staff as the schedulers can now handle authorizations on their own.
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