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Announcing new features, celebrating great partnerships and keeping you up to date with important industry trends
NEW YORK, NY – MARCH 31, 2010 – Surgimate, the market leader in surgical management solutions, today announced that Tri Rivers Surgical Associates, Pa., has selected Surgimate ESRM for its 23 providers, including a premier team of eight orthopedic surgeons across three locations in western Pennsylvania.
“As a unique practice with numerous office locations, we needed a way to centralize our records and streamline our processes,” explained Donna Frazier, clinical manager. Tri Rivers searched for a solution to improve efficiency and proficiently manage surgical cases. “Surgimate was the ideal choice, as it will not only synchronize our entire practice, but also increase productivity and performance.”
The surgical schedulers at Tri Rivers are currently swamped with paperwork. “Since we have a number of sub-specialties, we have more than 100 forms in our repository,” said Frazier. “With each surgeon having his own individualized forms, we can have surgery packets that are up to two inches thick!” All of these forms are currently being filled out by hand, making it a time consuming and labor-intensive process. “Surgimate will automate the entire system, streamline our forms, reduce paperwork, and remove the laborious task of filling out forms,” explained Frazier.
Robyn Beckwith, CEO, added, “Surgimate will undoubtedly improve our communication between offices and dramatically reduce the time and money spent on scheduling, thereby allowing us to increase the time we spend with patients.”
With Surgimate ESRM, information about surgeries is accessible to anyone in the practice, schedules are synchronized, surgery status is easily tracked and modifications are effortless. “Surgimate will eliminate the problem of human error,” said Frazier. “With electronic checklists and reporting capabilities, we will be able to monitor exactly what needs to be done at any stage of the surgery scheduling process.”
“We are confident that the Tri Rivers group will take full advantage of the benefits Surgimate has to offer,” said Rebecca Brygel of Surgimate, “And we are delighted to have them on board.”
“We’re all very excited about Surgimate,” added Frazier. “We can’t wait to get started!”
About Tri Rivers
Tri Rivers Surgical Associates is an orthopedic surgery and physical medicine practice serving northern Allegheny, western Butler and eastern Beaver counties in Pennsylvania. The practice specializes in orthopedic surgery, musculoskeletal care, physical medicine and rehabilitation, and sports medicine. For more information, visit their webpage..
About Surgimate
Surgimate is the market leader in surgical management solutions. Developed to cater to the unique needs of surgical practices, Surgimate has been streamlining surgical practices in the United States for over 10 years. Surgical Practices choose Surgimate because it helps increase productivity, and manage their processes more efficiently and effectively.
For more information, visit www.Surgimate.com, e-mail info@Surgimate.com, or call (212) 923-5225.
NEW YORK, NY – FEBRUARY 15, 2010 – Surgimate, the market leader in surgical management solutions, announces the launch of its new online Support Center. The Support Center offers new and enhanced capabilities continuing Surgimate’s effort to provide customers with the highest standard of service and responsiveness.
Following the launch in 2009 of Surgimate’s new surgical software system Electronic Surgical Record Management (ESRM), Surgimate’s new and existing clients can benefit from the new online service portal. The Support Center enables clients to submit and track support requests, communicate with Surgimate experts and access a comprehensive knowledgebase of information about ESRM.
“Surgimate prides itself on its expert customer service and ability to respond quickly and efficiently to our customers”, says Rebecca Brygel of Surgimate. “The launch of the new online Support Center is a critical milestone in the evolution of our service capabilities”.
The new online Support Center enables customers to submit a support request with an easy to use electronic ticket. Clients can track the progress of their requests on the Support Center site with the ticket reference number they receive after submission. Surgimate’s Support representatives can email clients with follow-up status reports, including when the request has been completed and/or the issue has been fixed.
The Support Center also includes a “Live Support Chat” mechanism that enables clients to communicate in real time with a Surgimate online representative who can provide immediate assistance.
The Support Center boasts an abundant source of helpful information that can assist clients in resolving their issues independently. Clients can also browse through the online Knowledgebase, which includes practical tips for users and support FAQ’s. The Troubleshooter section helps users identify problems and offers corresponding solutions, while the Download library contains numerous articles and diagrams explaining the functionality of Surgimate.
“The new site will undoubtedly enhance our customer support,” says Brygel, “We look forward to continuing to provide our clients with unparalleled service!”
The Support Center can be accessed via the Surgimate website www.Surgimate.com or directly from support.Surgimate.com.
About Surgimate
Surgimate is the market leader in surgical management solutions. Developed to cater to the unique needs of surgical practices, Surgimate has been streamlining surgical practices in the United States for over 10 years. Surgical Practices choose Surgimate because it helps increase productivity, and manage their processes more efficiently and effectively.
For more information, visit www.Surgimate.com, e-mail info@Surgimate.com, or call (212) 923-5225.
NEW YORK, NY – DECEMBER 10, 2009 – Surgimate, the market leader in surgical management solutions, today launched its customized application to Fromer Eye Centers, a well established ophthalmic surgical practice in New York.
“We wanted to go digital and integrate an application with our EMR system,” explained Ian Maltzman, Administrator of Fromer Eye Centers. “It was time to remove the paper trail from the surgical scheduling process.” The paperwork for both surgical coordinators and surgeons proved to be excessively time consuming. “We were also looking to improve the management of the internal and external documentation being processed and received by the surgery department,” continued Maltzman, “Surgimate was the ideal choice to help us achieve these goals.”
“Surgimate provides Fromer Eye Centers with a comprehensive system that streamlines their practice across all three offices,” explained Rebecca Brygel of Surgimate. With offices in three different boroughs across New York, it was imperative to establish a centralized location for the entire Centers’ records. “To be able to access information at any of their offices with one click is essential to improving their efficiency, and simplifying processes,” added Brygel.
The customized application was designed in conjunction with Fromer Eye Center’s Medical Director, Technical Manager, Billing Manager and Surgical Coordinators. It incorporates all the relevant ophthalmic data and hospital/ambulatory surgery center forms that were built to fit the client’s needs. Added to its user friendly interface, Surgimate’s unique ‘Input Once, Output Anywhere’ approach enables users to generate all different types of forms, letters, and reports with the click of a button. Calendars and schedules are synchronized, allowing for modifications to be updated instantaneously.
Surgimate’s comprehensive system helps increase productivity and streamlines the workflow. “Surgimate will make things easier for the ophthalmologists and surgical coordinators,” said Maltzman. “It will undoubtedly make us more efficient.”
Dr. Mark Fromer, Medical Director of Fromer Eye Centers added, “I have been an early adapter with the latest technologies and have chosen to be at the forefront of the electronic medical records transformation mandated by President Obama’s Administration to improve healthcare efficiencies and provide better outcomes to our patients.”
About Fromer Eye Centers
Fromer Eye Centers provides comprehensive eye care utilizing state of the art modalities and treatment options. Their physicians are board-certified ophthalmologists and optometrists who have earned national reputations as top clinicians and educators. They provide surgical treatments for cataracts, macular degeneration, diabetic retinopathy, glaucoma, corneal disorders, retinal detachments, uveitis and dry eye syndromes. For more information, visit their website.
About Surgimate
Surgimate is the market leader in surgical management solutions. Developed to cater to the unique needs of surgical practices, Surgimate has been streamlining surgical practices in the United States for over 10 years. Esteemed ophthalmic groups like Fromer Eye Centers choose Surgimate because it helps increase productivity, and manage their processes more efficiently and effectively.
For more information, visit www.Surgimate.com, e-mail info@Surgimate.com, or call (212) 923-5225.
HAGERSTOWN, MD – AUGUST 17, 2009 – Surgimate, the market leader in surgical management solutions, has reported that The Center for Joint Surgery & Sports Medicine has experienced drastic improvement in their workflow after implementing Surgimate in August 2008.
“It was always very difficult to keep track of things,” explains Paulette Laing, Practice Manager for The Center for Joint Surgery & Sports Medicine, “We would lose paperwork and couldn’t find certain forms when we needed them.”
Added to that, only a couple of people at the practice were familiar with the booking process, which made it difficult for anyone else to cover for them. “Now, with Surgimate, all of our forms are in one central location that is accessible to anyone in our practice,” says Laing, “It’s also so easy to use which means anyone can make bookings.”
“Surgimate streamlined their entire practice,” explains Rebecca Brygel of Surgimate, “It has automated all of their processes and thereby alleviated the menial work.” The workflow at The Center for Joint Surgery & Sports Medicine has been completely transformed, allowing the surgical schedulers to save time on bookings, and focus more on customer care.
“If a patient calls, or someone from one of the surgery centers calls to ask for a piece of information, all I have to do is click a button and I can pull up the file in seconds!” exclaims Laing, “Everything is instantaneous and so easily obtainable. It’s all right there!”
For the surgeons at the practice, Surgimate has proven to be very beneficial as well. “The surgeons are able to post seamlessly,” adds Brygel, “All this information is then automatically synchronized with the coordinators, facilitating an improved workflow.”
“Surgimate has undoubtedly enhanced our workflow,” says Laing, “It has made surgery scheduling easy and efficient! We are all so happy with Surgimate!”
About The Center for Joint Surgery & Sports Medicine
Based in Hagerstown, Maryland, The Center for Joint Surgery & Sports Medicine specialize in Total Joint Replacements of the shoulder, knee, and hip. With a full team of surgeons and physical therapists, the Center guides patients through the entire process of injury management, ensuring a complete recovery. For more information, visit www.hipknee.com.
About Surgimate
Surgimate is the market leader in surgical management solutions. Developed to cater to the unique needs of surgical practices, Surgimate has been streamlining surgical practices in the United States for over 10 years. Established orthopaedic groups like The Center for Joint Surgery & Sports Medicine choose Surgimate because its software helps increase productivity, and manage their processes more efficiently and effectively.
For more information, visit www.Surgimate.com, e-mail info@Surgimate.com, or call (212) 923-5225
NEW YORK, NY – MAY 3, 2009 – Surgimate, the market leader in surgical management solutions, has released the latest version of its innovative surgical software system: Electronic Surgical Record Manager or ESRM.
As a marketing partner at the annual American Association of Orthopaedic Executives (AAOE) Conference, Surgimate took the opportunity to launch ESRM – a comprehensive solution, specifically designed to address the needs of Orthopaedic clinics.
“As Orthopaedic practices are expanding, they are seeking to attain improved business practice,” says Justin Rockman of Surgimate. “The new ESRM software is the perfect solutions to facilitate Orthopaedic practices achieve efficiency in their processes.”
Following Surgimate’s vast experience in working with numerous Orthopaedic practices, ESRM was developed in collaboration with Orthopaedic professionals, and designed to cater to the specialized needs of Orthopaedic practices.
ESRM streamlines surgical processes to improve bottom line results and increase productivity. At the click of a button, all surgical information can be accessed and managed, forms can be automatically generated, schedules seamlessly synchronized and modifications consistently managed for all surgeries.
The ESRM software is not only comprehensive, it is also highly versatile and customized to fit the particular needs of each practice. Coupled with its exceptionally user friendly interface, Surgimate’s ESRM is the ideal management solution for Orthopaedic clinics, large or small.
About Surgimate
Surgimate is the market leader in surgical management solutions. Developed to cater to the unique needs of surgical practices, Surgimate has been streamlining surgical practices in the United States for over 10 years. The new ESRM software helps increase productivity, and manages processes more efficiently and effectively.
For more information, visit www.Surgimate.com, e-mail info@Surgimate.com, or call (212) 923-5225.
OrthoNY, an eighteen surgeon practice in the northeastern region New York, has brought on Surgimate to improve operational efficiency. After relying on multiple manual workflows across their various locations, integrating Surgimate into their practice will give them a unified, automated workflow. Managers were looking for an electronic tracking system to give them a birds eye-view of the practice’s operations. Integrating with their Greenway PM/EHR will ensure a smooth transition of data and allow them to better manage surgeons’ schedules. Read more about OrthoNY here.
